This Privacy Policy explains how Nova Bingo Studio ("we," "us," or "our") collects, uses, discloses, stores, and protects information when you us Nova Bingo, our official website, customer support channels, and related services that link to this Privacy Policy (collectively, the "Services").
Please read this Privacy Policy carefully. By using the Services, you acknowledge that we will process information in accordance with this Policy. Where applicable law requires consent, we will obtain your consent separately and in a clear manner.
1. Scope of This Privacy Policy
This Policy applies to:
Players of the Services;
Visitors to our official website;
Individuals who contact us for customer support, complaints, refund inquiries, privacy requests, or other inquiries.
This Policy does not apply to third-party app stores, payment institutions, advertising networks, social platforms, login services, or external websites that we do not control. Those third parties process information under their own privacy policies and terms of service.
2. Age and Eligibility
The Services are intended for adults only.
Only users who are at least 18 years old and have reached the legal age of majority in their country or region may access or use the Services;
The Services are not directed to children or minors;
We do not knowingly collect personal information from individuals under 18;
If we discover that a minor has provided personal information, we will take reasonable steps to delete or anonymize that information, except where retention is required by law;
If you believe that a minor has submitted information to us, please contact us at [email protected].
3. No Real-Money Gambling
The Services are for entertainment only.
The Services do not provide real-money gambling, betting, or wagering;
The Services do not provide cash rewards, withdrawals, or prizes with real-world value;
Virtual currency, virtual items, points, rewards, and gifts have no cash value;
Virtual content may not be withdrawn, transferred, sold, exchanged, or converted into money, goods, services, or other real-world value;
In-app purchases are entirely voluntary, and purchased content may be used only within the Services.
4. Information We Collect
Depending on the features you use, we may collect the following categories of information.
4.1 Information You Provide Directly
Email address;
Name, nickname, player name, player ID, account ID, or customer service number;
Information provided when registering, logging in, or recovering an account;
Information submitted to customer support;
Complaints, refund inquiries, error reports, surveys, feedback, or other communications;
Information provided when participating in events, promotions, friend, chat, leaderboard, team, or community features;
Other information that you voluntarily provide to us.
4.2 Account and Platform Information
If you choose to connect a Google, Facebook, or other third-party account, we may receive the following within the scope of your authorization:
Platform account ID;
Nickname or display name;
Avatar;
Friend or connection information;
Authentication token;
Account linking status.
You can control the information provided to us through the settings of the relevant third-party platform.
4.3 Gameplay and Usage Information
Game progress, levels, scores, achievements, rankings, and activity participation;
Game sessions, login times, session duration, and gameplay actions;
Virtual currency balances, virtual item usage, rewards, and in-game economic records;
Friend relationships, invitations, chats, reports, and block records;
Interactions with features, events, offers, notifications, advertisements, and promotional content;
Crash reports, diagnostic logs, performance data, and error records;
Anti-fraud, anti-cheat, abuse, security, and service-integrity signals.
4.4 Purchase Information
Payments are processed by Google Play or other applicable app stores and payment institutions. We do not collect or store complete bank-card information. We may receive:
Product ID, transaction ID, and order ID;
Purchase amount, currency, country or region, and purchase time;
Refund status and platform confirmation information;
In-Service purchase records.
4.5 Device, Technical, and Identifier Information
Device model, operating system, and version;
App version, language, country or region, and time zone;
Network type;
App instance identifier, vendor identifier, or App Set ID;
Advertising identifiers, such as AAID, but only when permitted by law, platform rules, and user choice;
Browser type, cookies, and similar technology information when you use our website.
We do not read contacts, text messages, call records, precise location, microphone, camera, or the inventory of other apps on your device for purposes unrelated to game functionality. If a future feature requires any such permission, we will provide a prominent explanation before access and obtain the necessary express consent.
4.6 Age and Eligibility Information
Age-verification status;
Country or region;
Confirmation of legal majority or eligibility to use the Services;
Compliance records related to age restrictions, regional restrictions, or platform rules.
Unless necessary for legal, compliance, security, or platform-rule purposes, we generally will not require users to provide their complete date of birth.
5. How We Use Information
We may use information to:
Operate, maintain, provide, and improve the Services;
Create, verify, manage, and maintain accounts or player profiles;
Save game progress and provide game features;
Provide friends, chat, events, leaderboards, rewards, and customer support;
Process purchases, refunds, complaints, and technical issues;
Verify age and eligibility and prevent minors from using the Services;
Detect, prevent, and investigate fraud, cheating, abuse, unauthorized transactions, and security incidents;
Analyze game balance, product performance, user experience, advertising effectiveness, and business operations;
Provide personalized content, game events, offers, or advertisements where permitted by law and platform rules;
Send service notices, security reminders, transaction information, and customer support replies;
Comply with legal, regulatory, accounting, tax, judicial, or law-enforcement requirements;
Enforce the Terms of Service and protect users, the Services, and our legitimate rights and interests.
6. Advertising, Analytics, and Attribution
We may work with advertising networks, ad mediation platforms, analytics providers, attribution providers, crash-monitoring providers, and anti-fraud providers to:
Display and manage advertisements;
Measure advertising effectiveness;
Measure attribution for installations, activities, and purchases;
Analyze how users use the Services;
Detect advertising fraud and other abnormal activity;
Diagnose crashes and improve Service performance.
The partners described above may collect or receive advertising identifiers, device information, app events, purchase events, and advertising-interaction information. The specific information depends on the SDKs actually integrated and their configurations.
Where required by law or platform rules, we will obtain consent before personalized advertising, tracking, or similar processing;
You can use device settings, platform settings, or in-app privacy controls to limit ad tracking or reset advertising identifiers;
We do not sell personal information for monetary consideration;
Some jurisdictions may treat certain advertising or attribution data sharing as "sharing," "targeted advertising," or "selling." Where applicable, you may opt out.
7. Artificial Intelligence Content and Features
We may use artificial intelligence technologies to assist with Service operations. The actual scope of use will depend on the final features launched and may include:
Assisting in generating or optimizing game artwork, text, sound effects, event materials, or localized content;
Assisting in identifying cheating, fraud, spam, or content that violates community rules;
Assisting customer-support classification, issue retrieval, or reply suggestions;
Assisting in analyzing game performance, balance, or abnormal situations;
Generating or recommending content in clearly identified features.
For AI processing, we follow these principles:
When users directly interact with an AI system, we will provide a clear notice where applicable;
When content is generated by AI or materially manipulated by AI, and applicable law requires labeling, we will provide an appropriate explanation;
Unless otherwise clearly stated and the required consent is obtained, we will not use chats, voice, images, or other user content to train general-purpose AI models;
We will not use AI to manipulate users or exploit vulnerabilities such as age or disability to cause harm;
We will not use AI to infer sensitive attributes such as race, religion, health, or sexual orientation;
We will not rely solely on automated processing to make decisions that produce legal or similarly significant effects for users;
We will take measures appropriate to the risks, including testing, access controls, human oversight, content review, security assessments, and incident response;
If an AI result affects an account, content, or use of the Services, users may object or request human review by contacting [email protected] .
8. Legal Bases for Processing Information
In the European Union, European Economic Area, United Kingdom, or other regions that require an explanation of legal bases, we may rely on:
Performance of a contract: to provide games, accounts, purchases, events, social features, and customer support;
Legitimate interests: to protect security, prevent fraud, fix errors, analyze performance, improve the Services, and enforce terms, provided that these interests do not override your rights and freedoms;
Consent: for personalized advertising, tracking, non-essential cookies, marketing communications, or AI features for which consent is legally required;
Legal obligations: to meet regulatory, accounting, tax, judicial, and law-enforcement requirements.
9. How We Share Information
9.1 Service Providers
We may provide necessary information to service providers that process information on our behalf, including providers of:
Cloud hosting and data storage;
Account login and authentication;
Analytics, attribution, and crash monitoring;
Advertising display and ad mediation;
Customer support and email delivery;
Payment verification and refund support;
Content moderation, AI services, security, and anti-fraud;
Technical operations and maintenance.
9.2 Advertising and Attribution Partners
We may provide necessary information to advertising, mediation, attribution, measurement, and anti-fraud partners to the extent permitted by applicable law, user choices, and platform rules.
9.3 Platform Providers
We may share information necessary for authentication, distribution, or connection services with Google, Facebook, app stores, operating systems, social networks, or login service providers.
9.4 Other Players
If you use friends, leaderboards, chats, teams, profiles, or other social features, your nickname, avatar, level, score, ranking, achievements, team, and messages you send may be visible to other players. Do not publicly disclose your real name, telephone number, home address, precise location, identity-document information, or other sensitive information.
9.5 Corporate Transactions
In a merger, acquisition, financing, restructuring, bankruptcy, asset sale, or similar corporate transaction, we may share or transfer information as permitted by law.
9.6 Legal, Security, and Compliance
We may share information to:
Comply with applicable laws, legal processes, regulatory requirements, or law-enforcement requests;
Enforce our terms and policies;
Investigate fraud, cheating, abuse, security incidents, or unlawful activity;
Protect the rights, property, safety, and Service integrity of users, the Services, the company, or others.
10. Third-Party Services and SDKs
This game may integrate login, advertising, analytics, crash monitoring, attribution, and other related services provided by third-party service providers. The specific third-party services integrated will be based on the actual version of the game launched and the SDKs used.
The third-party services that may currently be integrated include:
Facebook Login
Service provider: Meta Platforms, Inc.
Privacy Policy: https://www.facebook.com/privacy/policy/
Google AdMob Advertising Service
Service provider: Google LLC
Privacy Policy: https://policies.google.com/privacy
If other third-party services or SDKs are integrated in the future, we will supplement the corresponding service name, processing purposes, types of information involved, and third-party privacy policy links based on the actual integration. Third-party service providers will process relevant information in accordance with their own privacy policies.
11. International Data Transfers
We use Amazon Web Services (AWS) to host our game servers. Your information may be stored or processed on AWS infrastructure located outside your country or region.
Where required by applicable law, we will use appropriate safeguards, such as data-processing agreements, contractual protections, standard contractual clauses, adequacy decisions, transfer impact assessments, or other lawful mechanisms.
12. Data Retention
We retain information only for as long as necessary to fulfill the purposes described in this Policy. The retention period depends on the type of information, account status, business needs, and legal obligations, for example:
Account and game progress: retained while the account is active and for a reasonable period after account closure;
Chat, report, and moderation records: retained for a reasonable period to handle reports, protect security, and prevent abuse;
Purchase and transaction records: retained as required for refunds, accounting, tax, anti-fraud, and legal obligations;
Customer support and complaint records: retained during processing and for the period needed to maintain necessary business records;
Advertising, analytics, and attribution data: retained according to our settings and the applicable retention rules of our partners;
Fraud, cheating, security, and age-restriction records: retained for as long as needed to protect the Services, prevent repeated abuse, or fulfill legal obligations;
AI feature inputs and outputs: retained according to the specific feature description and provider settings, and no longer than necessary for the corresponding purpose.
When information is no longer needed, we will delete, anonymize, or aggregate it where reasonably practicable. Before final launch, the specific retention period for each category of information and the backup-deletion cycle should be added.
13. Your Rights and Choices
Depending on the laws in your jurisdiction, you may have the following rights:
Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of your personal information;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request data portability;
Where applicable, opt out of targeted advertising, sale, or sharing;
Request information about recipients or categories of sharing;
Object to fully automated processing and request human review;
Lodge a complaint with a competent data-protection authority.
Users in Latin America may also exercise rights under local law, including:
Users in Brazil may exercise confirmation, access, correction, anonymization, restriction, deletion, portability, withdrawal of consent, and related rights under the LGPD;
Users in Mexico may exercise access, rectification, cancellation, and objection rights (ARCO rights) under applicable law;
Users in Peru and other Latin American countries or regions may exercise corresponding rights under local data-protection laws.
You may submit a request through [email protected] or https://www.novajoygame.com/en/contact.html.
For security reasons, we may ask you to provide information necessary to verify your identity. We will not discriminate against you for exercising your privacy rights lawfully.
14. Account Deletion
If the Services allow account creation, you may request account deletion by:
User Data Deletion Request webpage: https://www.novajoygame.com/en/delete-data.html;
After account deletion, we will delete or anonymize personal information associated with the account, but may retain limited information to fulfill legal obligations, handle disputes, meet accounting and tax requirements, protect security, prevent fraud, enforce age restrictions, or maintain Service integrity. Temporary deactivation, suspension, or disabling of an account is not the same as account deletion.
15. Push Notifications and Communications
If you choose to receive push notifications, we may send service messages, game reminders, event notifications, offers, or other updates;
You can disable push notifications through your device settings or in-app settings;
Necessary security notices, transaction information, or customer support replies may not be marketing communications.
16. Cookies and Similar Technologies
When you use our website or web services, we and our partners may use cookies, local storage, pixels, or similar technologies to:
Provide website functionality;
Save preferences;
Analyze visits and usage;
Measure advertising effectiveness;
Prevent fraud and abuse;
Improve the Services.
You can control cookies through your browser or consent-management interface. Disabling certain cookies may affect some features.
17. Information Security
We implement administrative, technical, and organizational measures appropriate to the nature and risks of the information, including:
Using modern encryption to protect data in transit;
Implementing authentication, access controls, and least-privilege principles;
Recording and monitoring important security incidents;
Managing vendors and data-processing permissions;
Implementing vulnerability management, backup, and incident-response processes;
Reporting data incidents that meet notification requirements to affected users and competent authorities when required by law.
No method of transmission or storage can guarantee absolute security, but we will take reasonable measures to protect information on an ongoing basis.
18. California and Other U.S. State Privacy Rights
If you are a resident of California or another U.S. state with applicable privacy rights, you may have the right to know about, access, correct, or delete personal information and to opt out of certain sharing, targeted advertising, or sale.
We do not sell personal information for monetary consideration;
Certain advertising or analytics activities may be considered "sharing," "targeted advertising," or "selling" under the laws of some states;
You may exercise applicable rights by contacting us;
We will not discriminate against you for exercising your rights lawfully.
19. Changes to This Privacy Policy
We may update this Policy from time to time;
We will provide notice of material changes through in-app notices, website notices, or other appropriate methods;
Where required by law, we will obtain consent again;
The latest effective date will be shown at the top of this Policy.
20. Contact and Useful Links
If you have questions, feedback, complaints, or need help with Nova Bingo, please use our website contact form or email us. For information about how we handle your data, the rules for using the game, or how to request data deletion, please visit the corresponding pages below.
Website Contact Form:https://www.novajoygame.com/en/contact.html.
Support Email: [email protected]
Privacy Policy: https://www.novajoygame.com/en/privacy.html.
Terms of Service:https://www.novajoygame.com/en/terms.html.
User Data Deletion Request:https://www.novajoygame.com/en/delete-data.html.